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Frequently Asked Questions

Our items are designed to fit true to size. Please refer to the size chart on the product page for the most accurate fit. If unsure, we suggest sizing up.

If you haven’t received your confirmation email, check your spam/junk folder. If it’s still missing after 24 hours, your order was likely processed. You can use your account or tracking number to follow up on your order.

Orders are processed quickly to ensure fast shipping. If your order is already in progress, we’re unable to make changes or cancellations.

Orders are processed within 1-3 business days. After processing, delivery typically takes 7-11 business days. If it’s been longer, rest assured, your package is on its way. Delays sometimes happen due to high demand.

Once your order ships, you’ll receive a tracking number via email. Use this number to track your package’s progress on our Order Tracking Page. If tracking hasn’t updated, it’s likely just a delay.

Tracking info can lag, but your order is still being processed. We monitor shipments closely to ensure timely delivery. Please allow a few extra days for updates.

If your order hasn’t shipped yet, let us know right away. If it has already shipped, we can assist you with a return or exchange after you receive the item.

Carriers will typically attempt redelivery or leave a notice for pick-up at a local facility. Please refer to your tracking info or carrier for next steps.

We accept returns within 30 days of purchase, provided items are unused and in their original packaging. Refer to our Return Policy for full details before contacting us.

FAQ