FAQ
Welcome to Our FAQ Page
At Victoria’s Finest, I understand you may have a few questions, and I am always here to help. Below are some of the most common queries I receive. If you do not find what you are looking for, please don’t hesitate to get in touch.
1. How long will it take to receive my order?
Each bag is prepared with care. Please allow 3 to 5 business days for processing. Once ready, your bag will be shipped directly to you. Delivery usually takes 7 to 11 business days, depending on your location.
2. Do you offer free shipping?
Yes, I am pleased to offer free shipping on all orders within the USA, UK, Canada, Australia, and New Zealand. It is my way of thanking you for supporting my small business.
3. Can I track my order?
Of course. As soon as your bag is on its way, you will receive a confirmation email with a tracking number so you can follow its journey to your door.
4. What is your return policy?
Your satisfaction means everything to me. If your bag is not quite right, you may return it within 30 days of receiving it, provided it is unused and in its original packaging. For full details, please visit the Return Policy page or email me at info@victorias-finest.com.
5. Do you ship internationally?
Yes, I do. I am delighted to ship my collection worldwide. International shipping times and costs vary, so please feel free to contact me for details before placing your order.
6. How should I care for my vegan leather bag?
Vegan leather is designed to be both beautiful and practical. To care for your bag:
- Wipe gently with a soft, damp cloth to remove dust or marks
- Avoid prolonged exposure to direct sunlight or heat
- Store in a cool, dry place when not in use
- Do not use harsh chemicals, oils, or leather conditioners
If you have any questions about care, I am always happy to help.
7. Can I customize a bag?
While I do not offer full customisation, I am always open to hearing your ideas. If you are looking for something particular, please email me and I will be glad to explore what may be possible.
8. What payment methods do you accept?
I like to keep it simple and secure. You may use Visa, MasterCard, American Express, or PayPal, whichever feels most convenient for you.
A Final Note
I hope these answers bring you peace of mind. If you ever need anything at all, please remember I am just an email away at info@victorias-finest.com.